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Answers to questions you might have.
Do you have a question? We may have already thought of it for you. Check the options below to see if your question can be answered. Is your question not listed here? Then you can always contact us.
How can I bet a Giant delivery E-bike?
You can request a 3-year lease contract. Use the ‘Request a quote’ button to request a quote and we’ll do the rest. Choose the accessories with which you want to upgrade your electric bike and request a quote entirely free of any obligation. We’ll get back to you as soon as possible.
What if there’s something missing from the delivery bike? How will this be resolved?
Do you have a small problem in the Netherlands, such as a flat tyre or a crooked mudguard? Then it is best to contact our partner; the breakdown service of the ANWB. They are on the spot day and night within a maximum of 60 minutes. The number of the breakdown service can be found on the sticker on our electric bikes. The ANWB does not carry spare parts. Do you have an issue that is not covered by breakdown assistance, such as damage or a broken part? Then contact us via the ConnectBike web portal: https://connectbike.net/contact or call +31 (0)85 047 1806. We always aim to resolve the issue within 24 hours, so that your business never comes to a halt.
How much will I be billed at the end of the month?
Depending on the product and service purchased, the following may appear on the monthly invoice: lease amount of the bicycle, monthly contribution to service and maintenance, insurance, roadside assistance and any accessories such as delivery boxes or stickers.
An agreement is an agreement at ConnectBike. This means we take care of all service, preventive maintenance and theft, provided that you take good care of the bike.
Which one-off amounts will I be billed?
There are two amounts, which are charged once if one or more bicycles are purchased: Euro 150 for administration and collection costs and Euro 75 for roadworthiness and transport costs of the bike to the location, where it will be put into use.
What’s insured and what isn’t?
In principle, all damage to the bike is insured. However, this means that the rider or user must act like a “good family father (or mother)” – in other words, use the bike for its intended purpose. It is important for the user to conclude insurance for the bike when not in use (theft, fire, destruction, etc.) as well as insurance for the rider.
If I order today, how fast can you deliver?
Before the bike – which is purchased through a lease contract – can be delivered, a number of documents must be completed and signed. In the case of BNP, this concerns the following documents: lease agreement, general terms and conditions, OL (operational lease) addendum for accessories, acceptance certificate and a UBO certificate (Ultimate Beneficial Owner, a certificate intended to prevent money laundering). The bike will then be made roadworthy and transported from storage to the place of use. Experience has shown that this process takes 2 to 4 weeks.Ultimate Beneficial Owner certificate, meant to prevent money laundering). In addition, the bicycle will be prepared and transported from storage to the location of use. Experience shows that this procedure takes 2 to 4 weeks.
How is maintenance service scheduled?
There are two options for this: submit a request on the ConnectBike web portal at https://connectbike.net/full-service-onderhoud/ or through service and maintenance appointments (service level agreement or SLA). In the first case the user or rider takes the initiative, and in the second case it’s the task of ConnectBike. In both cases the time of the actual maintenance service is communicated through email, phone or WhatsApp message.