Service and maintenance.
We take care of our customers. We offer preventive maintenance every 6 to 8 weeks.
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Roadside assistance.
If you break down on the road in the Netherlands, then our ANWB roadside assistance will try to get to you within 60 minutes to resolve the problem. Roadside assistance does not carry any spare parts but can resolve issues such as tightening assembly hardware, replacing an inner tube or removing keys from the lock. If roadside assistance cannot resolve the issue, please contact us.
Terms and conditions of delivery.
Correct delivery
The electric bike is delivered in 100% roadworthy condition, from the system to personalised styling, so that you can use your electric bike immediately. The only thing you need to think about is removing the key from the lock.
Preventive maintenance
Every 6 to 8 weeks our Bike Technician pays you a visit to ensure you can enjoy using your electric bike for as long as possible.
Immediate roadside assistance
Never get stuck. In the Netherlands, our service partner ANWB will try to get to you within 60 minutes to help you.
Fixed amount per month
You pay a fixed amount per month. No additional costs are charged for maintenance and roadside assistance. As long as you take good care of our bike, you’ll never have to pay extra costs. We’ll do the rest.
Contact us.
Don’t be shy, just say hi! Do you have questions or comments or need more information? Then contact us and we’ll be glad to help.
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Netherlands: +31(0)85 047 1806
Belgium: +32(0)3 808 0421 -
Netherlands: info@connectbike.net
Belgium: belgium@connectbike.net