Service and maintenance.

We take care of our customers. We offer preventive maintenance every 6 to 8 weeks.

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TakeAway Belgium

‘The new type of electric bike is terrific overall. The battery life is excellent, the bike performed well on bumpy terrain and tram tracks thanks to the wide tyres and in general provides us with more safety.’
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TakeAway Switzerland

'It is light and very pleasant to drive, which makes manoeuvring on busy days a lot easier. We also like the design of the bike, all black, thicker tires so we don't get stuck in the tram rails, the pedals are also very comfortable.'
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De Beren

‘Bikes are a thousand times better than the old ones.’ All our delivery workers only want to use the Deliver-E. The boxes hold up well, the bike is very stable - even when on its kickstand - and it rides superbly. Nothing has broken - it’s a sturdy bike and very reliable.’
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Domino's Pizza

‘Battery works well and is long-lasting. Lasts more than a day, and charging overnight is more than enough. Riders love it. A sturdy bike with much better roadability than another supplier’s bikes. Haven’t had any technical defects, so that’s going well.’

Roadside assistance.

If you break down on the road in the Netherlands, then our ANWB roadside assistance will try to get to you within 60 minutes to resolve the problem. Roadside assistance does not carry any spare parts but can resolve issues such as tightening assembly hardware, replacing an inner tube or removing keys from the lock. If roadside assistance cannot resolve the issue, please contact us. 

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ANWB roadside assistance with ConnectBike

Terms and conditions of delivery.

Correct
delivery

The electric bike is delivered in 100% roadworthy condition, from the system to personalised styling, so that you can use your electric bike immediately. The only thing you need to think about is removing the key from the lock.

Preventive maintenance

Every 6 to 8 weeks our Bike Technician pays you a visit to ensure you can enjoy using your electric bike for as long as possible.

Immediate roadside assistance

Never get stuck. In the Netherlands, our service partner ANWB will try to get to you within 60 minutes to help you.

Fixed amount per month

You pay a fixed amount per month. No additional costs are charged for maintenance and roadside assistance. As long as you take good care of our bike, you’ll never have to pay extra costs. We’ll do the rest.

Kenneth Erselina contact

Contact us.

Don’t be shy, just say hi! Do you have questions or comments or need more information? Then contact us and we’ll be glad to help.

  • Netherlands: +31(0)85 047 1806
    Belgium: +32(0)3 808 0421
  • Netherlands: info@connectbike.net
    Belgium: belgium@connectbike.net