Service and maintenance.

We take good care of our customers. Every 6 to 8 weeks, we are ready to carry out preventive maintenance on your electric delivery bike.

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Insured
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Annual full service and maintenance
+/- 10
minute wait time for roadside assistance
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ROZA Care
"The use of ConnectBike's E-bikes has increased the quality of our service."
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TakeAway Belgium
‘The new type of electric bike is terrific overall. The battery life is excellent, the bike performed well on bumpy terrain and tram tracks thanks to the wide tyres and in general provides us with more safety.’
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TU Delft
"The service and electric share bikes are second to none!"
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De Beren
‘Bikes are a thousand times better than the old ones.’ All our delivery workers only want to use the Deliver-E. The boxes hold up well, the bike is very stable - even when on its kickstand - and it rides superbly. Nothing has broken - it’s a sturdy bike and very reliable.’
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Johan Cruijff ArenA
"I don't know how you guys do it, but your electric share bike and service are really top-notch!"
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Domino's Pizza
‘Battery works well and is long-lasting. Lasts more than a day, and charging overnight is more than enough. Riders love it. A sturdy bike with much better roadability than another supplier’s bikes. Haven’t had any technical defects, so that’s going well.’

Roadside assistance.

If you have a breakdown on the road in the Netherlands, our ANWB service team will try to get to you within 60 minutes to resolve any issues. The breakdown service does not have any spare parts with them, but they can solve issues such as tightening mounting hardware, replacing an inner tube or removing keys from the lock. If the breakdown service cannot solve the issue, please contact us. Your delivery bicycle never comes to a standstill for long. 

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ANWB roadside assistance with ConnectBike

Terms and conditions of delivery.

Correct
delivery

Your delivery bike will be delivered ready to ride. From the system to the personalised styling, so you can get on your electric bike straight away. The only thing you have to think about is taking the key out of the lock.

Preventive maintenance

Every 6 to 8 weeks our Bike Technician pays you a visit to ensure you can enjoy using your electric bike for as long as possible.

Immediate roadside assistance

Never get stuck. In the Netherlands, our service partner ANWB will try to get to you within 60 minutes to help you.

Fixed amount per month

You pay a fixed amount per month. No additional costs are charged for maintenance and roadside assistance. As long as you take good care of our bike, you’ll never have to pay extra costs. We’ll do the rest.

Kenneth Erselina contact

Contact us.

Don’t be shy, just say hi! Do you have questions or comments or need more information? Then contact us and we’ll be glad to help.

  • Netherlands: +31(0)85 047 1806
    Belgium: +32(0)3 808 0421
  • Netherlands: info@connectbike.net
    Belgium: belgium@connectbike.net